Last Updated: [14 July 2023]
High Rise The Store is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide to us when using our website.
1. Information We Collect
Personal Information: When you make a purchase on our website, we collect personal information, such as your name, email address, phone number, and delivery address. This information is necessary to process and fulfil your order.
Payment Information: If you choose to make a payment by bank transfer, we may collect your bank account details. If you choose cash on collection/delivery, we do not collect payment information.
Non-Personal Information: We may collect non-personal information about your visit to our website, including your IP address, browser type, referring/exit pages and operating system. This information is used for analytical purposes to improve our services and enhance the user experience.
2. Use of Information
We use the personal information you provide to process and fulfil your orders, communicate with you regarding your purchase and provide customer support.
We may use your email address to send you transactional notifications, such as order confirmations and delivery or collection updates.
We may use non-personal information for statistical analysis, to monitor and improve the functionality of our website and to better understand how visitors use our website.
3. Disclosure of Information
We may disclose your personal information to our trusted service providers who assist us in operating our business and providing services to you, such as payment processors and delivery partners. These third parties are required to maintain the confidentiality and security of your personal information.
We may disclose your personal information, if required by law or in response to a valid legal request, such as a court order or government inquiry.
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you choose to pay by bank transfer, we will retain your payment information for a reasonable period to facilitate order processing and address any payment-related issues.
6. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
7. Your Rights and Choices
You have the right to access, correct, update, or delete the personal information we hold about you.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you would like to exercise any of these rights, or if you have any questions or concerns about our privacy practices, please contact us using the information provided below.
8. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us via [email protected] or 1 (246) 845-7317.
By using the High Rise The Store website, you acknowledge that you have read, understood, and agreed to the terms and conditions stated in this Privacy Policy.